Live Chat Software
Live Chat for website - Alerter is another attractive feature of LiveHelpNow, the interactive live chat software. Alerter is the Windows based operator notification system of LiveHelpNow that instantly notifies you about certain aspect of this live chat. The feature alerts the website operators of an incoming call for live help, visitors waiting for response, requested calls, opened tickets and operator messages. It also provides hourly account of statistics.
Alerter includes features like:
Task Bar (System Tray) Outlook-Like Chat Request Notification
With the help of Live Chat feature, the operators will get an instant notification on task bar about an online visitor waiting for a live chat session. Now with Alerter you will not miss any chat session again.
Task Bar Call Request Notification
If the live help software is installed, you will get call request notification in the task bar. A pop-up window will appear to give you the call alert.
Account & Website Statistics Hourly Update (Visitors, Views, Chats, Calls, Tickets)
Live Chat provides hourly updates of account and website statistics. The hourly updates may include information about visitors, views, chats, calls and tickets.
Sound Or Voice Notifications
The operators can also be notified with sound and voice alert. It can be more useful for the operator to recognize the call waiting during the live chat session.
Quick LiveHelpNow Operator's Panel Launch
You do not need to open LiveHelpNow web based panel every time there is a visitor in your website. LiveHelpNowoperator’s panel can be launched very quickly without any hassle. You can download Alerter 3.0 version and get it running within minutes.
Customizable Idle Detected Log Out
LiveHelpNow has an idle detected log out system. With this feature, if you are detected idle, you will be logged out of the chat automatically. With the feature, the operator's status switches to "Offline" after 30, 60, 90 or 180 minutes of inactivity, as selected by the website operator. You can customize the time with your own convenience. Single Click Switches Online/Offline Status is available.
Background Service
Alerter offers a service on the background in the system tray of your computer.
New Visitor Notification Alert
The operator gets New Visitor Notification Alert whenever there is a new user. This is an optional choice.
We recommend LiveHelpNow Live Chat Software
LiveHelpNow ™ has been developed and published by LiveHelpNow, Inc - a web company located in Philadelphia area. LiveHelpNow has all of the features mentioned above plus more. Friendly staff, great software and on-demand installation services. LiveHelpNow software is a hosted software with 100% Uptime guarentee.
